Refund policy

We want you to be confident in every order from L.A.D.S. If something isn't right, we're here to help.

Our return policy

Because each order ships directly from our fulfillment partner, we're not able to accept physical returns of opened or unopened supplement bottles. If you simply change your mind about an order, we're unable to offer a refund or exchange for that reason alone.

Damaged, defective, or wrong items

If your order arrives damaged, defective, or incorrect, email support@ladzzz.com within 7 days of delivery with your order number and photos of the issue. Once approved, we'll send a full replacement or issue a refund — you will not need to return the item.

Refunds

Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable except when the order arrived damaged, defective, or incorrect.

Order cancellations

Orders can be cancelled for a full refund any time before they ship. Email support@ladzzz.com with your order number as soon as possible.

European Union 14-day cooling-off period

If your order is shipped into the European Union, you have the right to cancel your order within 14 days of receipt, for any reason and without justification. Contact support@ladzzz.com to arrange this.

Non-returnable items

Opened or unopened supplement bottles outside of a damaged/defective/wrong-item claim above. Items marked Final Sale. Gift cards.

Contact

Email: support@ladzzz.com